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Services

Passenger Services

Passenger Services

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Our company provides transportation agency services at Kaohsiung Airport and Hualien Airport.

 

Airport Passenger Handling 

 

Check-in (Check-in Service)

Check-in procedures, baggage check-in

Document verification (passport, visa, etc.)

Boarding

Boarding announcements, zoned boarding

Boarding pass scanning and crowd control

   

Special Service Requests (SSR)  

 

Special Medical Passengers
VIP / CIP / Business Class Passengers
Special meal requests, seating requirements
Passengers with reduced mobility

（Wheelchair / PRM )

 

Unaccompanied minors

（UMNR）

   

Irregular Operations Handling (IRROPS Handling) 

 

Flight Delay / Cancellation

 

Passenger ticket changes and rebooking

 

Accommodation and meal voucher arrangements

 

Customer Complaint Handling

 

  

Baggage Service 

 

Baggage loss
Baggage delay
Baggage damage

 

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